Frequently asked questions

There are two ways to use Finstack:

• Our dashboard- Set up and manage SEPA Direct Debit payments with your customers using our simple online dashboard.
• Our API- Integrate Finstack into your website using our REST API or webhooks for realtime notifications.

Finstack is for startups, SMEs, large corporation or sole traders looking to take payments directly from the bank account of customers in the Eurozone.

It's particularly suited for B2B (business-to-business) and recurring payments.

Our easy-to-use dashboard and powerful API make Finstack a powerful solution for any business size.

Finstack is great for many use cases. However, there are some limitations with our service. We aren't able to:

Let you take credit card payments - however you can use another payment provider alongside Finstack.

Let you accept instant payments - Direct Debit payments take 3-5 working days to clear, so they're not ideal for goods that need to be shipped quickly.

Yes. Finstack can process payments under the Core Scheme (B2C and B2B transactions) and the B2B scheme (exclusively for transactions between companies, provided that a specific mandate has been signed and duly transmitted to its bank by the paying company). 

Here is the list of the 21 Euro-countries you can take Sepa Direct Debits from with Finstack:

1. Austria
2. Belgium
3. Cyprus
4. Estonia
5. Finland
6. France
7. Germany
8. Greece
9. Ireland
10. Italy
11. Latvia
12. Lithuania
13. Luxembourg
14. Malta
15. Monaco
16. Netherlands
17. Portugal
18. Slovakia
19. San Marino
20. Slovenia
21. Spain

This list is on-going and we will soon add new non-Euro countries to the list of countries you can take payments from with Finstack.

There are no limits on how many transactions you can take with Finstack.

The minimum amount for a single transaction is 1€ and the maximum amount is 10,000€. We may be able to increase this limit with additional verification checks.

The funds collected are paid directly into your bank account every week.

Finstack fees are deducted automatically, and you will receive an invoice with a detailed description of your fees and transactions every month.

We hold a % of your funds in reserve for 8 weeks in order to cover the chargeback risks. This % is calculated by multiplying your average chargeback rate by 2 (minimum Rolling Reserve rate during the 8 first weeks working with Finstack: 5%).

For instance, if you have an average chargeback rate of 2%, your rolling reserve rate will be 4%.

This means that every week, we will make a payout on your bank account of 96% of the transactions you made the previous week, plus 4% of the transactions you made 8 weeks ago, minus the chargebacks occured.

No, Finstack is a SEPA Direct Debit company.

Yes. Finstack Solutions SAS is registered as Mandataire Exclusif en Opérations de Banque et en Services de Paiement (MOSPL) at ORIAS under n° 15004403, and authorised for the provision of payment services through the European Union.

Below are just some of the reasons why people choose us:

Reduced administration - Collect recurring and one-off payments automatically, or at the click of a button. We manage everything else for you.

Simple, low pricing - We charge 1% per transaction, and never more than 3€. Scale pricing is available.

Powerful tools that suit you - Everything you need to set up, collect and manage SEPA Direct Debit payments with our simple online tool or REST API.